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Additional Resources

The Consumer Movement: Guardians of the Marketplace. Mayer, Robert N., Twayne Publishers, 1989.

Consumer Warranty Law.2d Edition. Sheldon, Jonathan and Carolyn L. Carter, National Consumer Law Center, 2001.

Extraordinary Guarantees: A New Way to Build Quality Throughout Your Company and Ensure Satisfaction for Your Customers. L. Hart, Christopher W. L., AMACOM, 1993.

Return to Sender: Getting A Refund or Replacement for Your Lemon Car. Barron, Nancy, National Consumer Law Center, 2000.

Sales and Leases: Examples and Explanations. Brook, James, Aspen Publishers, 2003.

Understanding Consumer Rights. Parisi, Nicolette, Dorling Kindersley, 2000.


Better Business Bureau

4200 Wilson Blvd, Suite 800
Arlington, VA 22203-1838 USA
Phone: (703) 276-0100
Fax: (703) 525-8277

Consumers Union

101 Truman Avenue
Yonkers, NY 10703 USA
Phone: (914) 378-2000
Fax: (914) 378-2928

Federal Trade Commission

600 Pennsylvania Avenue, NW
Washington, DC 20580
Phone: (877) 382-4357

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