In the past, some retailers did not post their policies reflecting imposed conditions or limits on accepting returned merchandise, and some did not accept returns at all. Naturally, this policy caused a great deal of frustration for consumers. Consequent-ly, some states have enacted laws that require merchants or retailers to post their refund policies if they do not meet certain common expectations, such as the following:
- The store gives a full refund, an equal exchange, or some combination of these
- The customer may return the merchandise within seven days of the purchase, as long as it is returned with proof of purchase
Basically, if a merchant does not follow a typical return policy, the merchant must post the alternate return policy so that its customers are aware of the return policy.
