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Mandatory Policy Posting

In the past, some retailers did not post their policies reflecting imposed conditions or limits on accepting returned merchandise, and some did not accept returns at all. Naturally, this policy caused a great deal of frustration for consumers. Consequent-ly, some states have enacted laws that require merchants or retailers to post their refund policies if they do not meet certain common expectations, such as the following:

  • The store gives a full refund, an equal exchange, or some combination of these
  • The customer may return the merchandise within seven days of the purchase, as long as it is returned with proof of purchase

Basically, if a merchant does not follow a typical return policy, the merchant must post the alternate return policy so that its customers are aware of the return policy.

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