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National Credit Union Administration

The Ombudsman for the National Credit Union Administration investigates complaints and recommends solutions relating to regulatory issues that cannot be resolved at a regional level. The NCUA Ombudsman assists complainants with defining options and recommending appropriate actions. This ombud does not advocate for any party, but does insure confidentiality of all interviews and records, used exclusively for internal investigation and recommendation. The NCUA Ombudsman will not handle any matter that involves a conservatorship or liquidation; that is in litigation; that involves an enforcement action where a notice of charges has been filed; or one that is within the jurisdiction of the Inspector General.

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