Mail or Telephone Order Rule

Shopping by phone or mail is a convenient alternative to shopping at a store. By law, a company must ship a consumer’s order within the time stated in its ads. If no time is promised, the company should ship the order within 30 days after receiving it. If the company is unable to ship within the promised time, it must provide the consumer with an option notice. This notice gives the consumer the choice of agreeing to the delay or canceling the order and receiving a prompt refund. If a company does not promise a shipping time and the consumer is applying for credit, the company has 50 days to ship after receiving the order.


Inside Mail or Telephone Order Rule